| Privacy Statement
Protecting Your Privacy
turnerhire is committed to providing you with the highest levels of customer service. This includes protecting your privacy. turnerhire is bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.
Set out below is information that turnerhire is required to communicate to its customers. turnerhire recommends that you keep this information for further reference.
Your personal information
Personal information held by turnerhire may include your name, date of birth, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver’s license number and username or password. turnerhire also holds details of your turnerhire services (including their status), as well as certain details about your personal interests.
If you choose not to provide certain personal information (e.g. your date of birth), turnerhire may not be able to provide you with the services you require, or the level of service on which turnerhire prides itself.
Occasionally, you may need to provide personal information about other individuals to turnerhire (e.g. about your authorised representatives). If so, turnerhire relies on you to inform those individuals that you are providing their personal information to turnerhire and advise them that turnerhire can be contacted for information.
How we collect personal information
turnerhire collects personal information in a number of ways including:
- Directly from you, when you provide information by phone or in application forms, or when you submit your personal details through the turnerhire website.
- From third parties such as turnerhire's related companies, credit reporting agencies or your representatives;
- From publicly available sources of information;
- From turnerhire's own records of how to use your turnerhire services
How we use your personal information
Your personal information may be used to:
- Verify your identity;
- Assist you to subscribe to turnerhire services;
- Provide the services you require;
- Administer and manage those services, including charging, billing and collecting debts;
- Inform you of the ways the services provided to you could be improved;
- Conduct appropriate checks for credit – worthiness and for fraud;
- Research and develop turnerhire services;
- Gain an understanding of your information and communication needs in order for turnerhire to provide you with a better service; and
- Maintain and develop turnerhire’s business systems and infrastructure, including testing and upgrading of these systems.
Also, your personal information is collected so that turnerhire can promote and market its services to you (including by way of direct mail, telemarketing, SMS and MMS messages). turnerhire does this to keep you informed of its products, services and special offers. If you do not wish turnerhire to promote and market its products, services and special offers to you, please call 1300 855 595
When we disclose your personal information
In order to deliver the services you require, turnerhire may disclose your personal information to organisations outside of turnerhire . Your personal information is disclosed to these organisations only in relation to turnerhire providing its services to you. These organisations carry out turnerhire's:
- Customers enquires;
- Mailing operations;
- Billing and debt – recovery functions;
- Information technology services;
- Installation, maintenance and repairs services;
- Market research; and
- Web site usage analysis.
turnerhire takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
In addition, turnerhire may disclose tour personal information to:
- Your authorised representatives or legal advisers (e.g. when you requested by you to do so);
- Credit – reporting and fraud – checking agencies;
- Credit providers (for credit rating, credit provision and financing);
- turnerhire related companies;
- turnerhire professional advisers, including its accountants, auditors and lawyers;
- Other service providers (for example, if you obtain services from other providers, turnerhire may need to disclose your personal information for billing purposes);
- Government and regulatory authorities and other organisations, as required or authorised by law; and
- Organisations who manage turnerhire business and corporate strategies, including those involved in a transfer/sale of all its assets or business (including accounts and trade receivables) and those involved in managing turnerhire's corporate risk and funding functions (e.g. securitisation)
turnerhire web sites
turnerhire provides products and services via its various web sites. When you visit turnerhire sites, its web servers record anonymous information such as the time, date and URL of the request. This information assists turnerhire to improve the structure of its web sites and monitor their performance.
turnerhire may use ‘cookies’ on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for turnerhiree sites to remember your preferences. As such, cookies are designed to improve your experience with turnerhire websites.
In cases, cookies may collect and store personal information about you. turnerhire extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer,
Help us to ensure we hold accurate information
turnerhire takes all reasonable precautions to ensure that the personal information it collect, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why turnerhire recommends that you:
- Let turnerhire know if there are any errors in your personal information; and
- Keep turnerhire up-to-date with changes to your personal information such as your name or address.
If you are a subscriber to one of turnerhire's online products or services, you may change your personal details by using the relevant facility on turnerhire's web sites.
You can access your personal information
You have the right to access your personal information, subject to some exceptions allowed by law. If you would like to do, you will need to put your request in writing, for security reasons, and either send it by mail to the Information Access Unit, turnerhire , 100 – 104 Micro Circuit, Dandenong South Melbourne 3175 or by facsimile to (03) 9798 0499 or by e-mail info@turnerhire.com.au
turnerhire reserves the right to charge a fee for searching for and providing access to your information.
How to contact us
If you have any questions in relation to privacy, please contact turnerhire on 1300 855 595 between 9.00am and 5.00pm, Monday to Friday. Alternatively, you can write to our Privacy Manager at 100 – 104 Micro Circuit, Dandenong South, Melbourne, 3175. | 
